Frequently Asked Questions
How do I create an account?
You may register for an account by clicking here.
What is the benefit of having an account and can I shop without one?
You are welcome to shop our site without creating an account. However, having an account will allow you to review your orders and view past purchases. Additionally, we will notify you when new styles are released online if you choose to subscribe to our newsletter.
Are all clothes made from vintage textiles?
Bode is founded on the use and preservation of historical textiles. In addition to our collection pieces which are inspired by historical garments and fabrics, we continue to produce one-of-a-kind pieces made entirely from antique and vintage textiles.
Do you have a store location?
Our stores are located in New York and Los Angeles.
We are open everyday 11am-7pm.
What method of payment is accepted?
Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and GooglePay.
Do you cover duties/tax for international shipments?
For orders shipping to a country on our DDP list, taxes and duties are already included in the product price, which is shown on the product page and at checkout. For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and are the responsibility of the customer.
Please note that all international duties and taxes are non-refundable through Bode. However, you may be able to recover these by contacting your local customs bureau directly.
Please see our list of DDP/DDU countries below.
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom
Andorra, Anguilla, Armenia, Azerbaijan, Belarus, BhutanBonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall, Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe
How long does it take to process online orders?
Please allow 24-48 hours for your order to be processed and fulfilled. This process may take slightly longer during periods of high order volume. Some items, such as Senior Cord items, are made to order and may take 4-6 weeks to ship.
If an order is placed with Overnight or 2-Day shipping before 12pm EST Mon-Thursday, it will be fulfilled the same day. If it is placed after 12pm EST, it will be fulfilled the next business day. Senior Cord items are not eligible for expedited shipping options. Weekend delivery is not available as it cannot be guaranteed.
How do Local Pickup orders work?
Once your order is placed, our store team will process and prepare it for you. Please allow at least 24 hours for the order to be fulfilled. We will send an email notifying you when the item(s) can be picked up from the selected store.
Can I add a personalized note to gift orders?
If you’re interested in adding a note to your order, please contact us before purchasing to coordinate the personalization with our store team. This may take up to 1-2 weeks depending on the product availability and shipping location.
How can I track my order?
Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details.
What is your return policy for domestic shipments?
All items are exchangeable for store credit only. We are happy to accommodate returns within 14 days of purchase in-store or within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. Undergarments and socks are final sale.
Holiday gifts purchased after November 24th, 2023 will be eligible for exchange up until January 7th, 2024.
How do I process a return?
In the event you need to process a return, please email email@example.com
What happens when I purchase from third-party retailers?
We cannot accommodate return or exchanges for Bode items purchased from other retailers. We are also not liable for items purchased elsewhere—whether full price or secondhand.
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at firstname.lastname@example.org so that we can help file a claim with the shipping carrier. Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.