Frequently Asked Questions
General
How do I create an account?
You may register for an account by clicking here.
What is the benefit of having an account and can I shop without one?
You are welcome to shop our site without creating an account. However, having an account will allow you to review your orders and view past purchases. Additionally, we will notify you when new styles are released online if you choose to subscribe to our newsletter.
Are all clothes made from vintage textiles?
Bode is founded on the use and preservation of historical textiles. In addition to our collection pieces which are inspired by historical garments and fabrics, we continue to produce one-of-a-kind pieces made entirely from antique and vintage textiles.
Do you have a store location?
Our stores are located in New York and Los Angeles.
We are open every day 11am-7pm.
Bode New York - Men's
Bode New York - Women's
Bode Los Angeles
Bode One-Of-A-Kind Shoppe
Bode Fine Tailoring
How long does it take to process online orders?
Please allow up to 5 business days for your order to be processed and fulfilled.
Orders with expedited shipping, when placed before 12pm EDT, are fulfilled within the business day. Expedited orders placed after 12pm will ship the following business day. Weekend delivery is unavailable.
Can I purchase online and pick up my order in stores?
Items available in store can be ordered online for pick up. You will be given the option for pickup when adding styles to your cart and during checkout.
Items available at different store locations will also need to be ordered separately.
If your shopping bag contains an item which is only available for pickup and another item which is only available for delivery, checkout will not be available. Items will have to be ordered separately based on the availability.
Can I purchase items from the stores for delivery?
To order styles which are only available in stores and have them shipped to you, please contact the stores directly or email orders@bode.com for assistance.
Can I add a personalized note to gift orders?
If you’re interested in adding a note to your order, please contact us before purchasing to coordinate the personalization with our store team. This may take up to 1-2 weeks depending on the product availability and shipping location.
How can I track my order?
Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details.
What method of payment is accepted?
Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and GooglePay.
Do you cover duties/tax for international shipments?
For orders shipping to a country on our DDP list, taxes and duties are already included in the product price, which is shown on the product page and at checkout. For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and are the responsibility of the customer.
Please note that all international duties and taxes are non-refundable through Bode. However, you may be able to recover these by contacting your local customs bureau directly.
Please see our list of DDP/DDU countries below.
DDP Countries:
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom
DDU Countries:
Andorra, Anguilla, Armenia, Azerbaijan, Belarus, BhutanBonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall, Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe
Returns
What is your return policy?
All items are exchangeable for store credit only. We are happy to accommodate returns within 14 days of purchase or within 14 days of delivery or pickup for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. Senior Cord styles, undergarments, and socks are final sale.
How do I process a return?
In the event you need to process a return, please email orders@bode.com
What happens when I purchase from third-party retailers?
We cannot accommodate return or exchanges for Bode items purchased from other retailers. We are also not liable for items purchased elsewhere—whether full price or secondhand.
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at orders@bode.com so that we can help file a claim with the shipping carrier. Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.